So what’s that mean for us? Are we going to see big power bills on a daily basis? Do you think you should be worried?
It depends on the customer and the energy plan that they choose to purchase. It’s up to them to make the proper choices and they have to be aware of the energy products that are out there that come up in the marketplace.
The best way we have seen the customer be really responsive to customer service is we call and reach out to customers on a regular basis. We work to ensure that they have timely information, we respond to questions within a set period of time. Because the utility doesn’t have the capacity to know all the details and all of the nuances of a customer’s situation.
What are the energy product recommendations?
We’re not making those recommendations but it will always be a very informed choice the customer makes. We are always going to be very open to those who are curious, who might be interested in buying the kind of energy products or even if they already have a power bill that’s not what they’re looking for. When you’re talking about all options, we’re talking about any kind of energy product out there.
What happens with those who decide not to buy a certain product?
Those kinds of situations really have to be discussed to the customer. The customer has to understand that once they do make that decision, so that’s something that we’d love to discuss with them. We haven’t really figured this out that much. It’s something that we’ve not done much on yet.
How do you do it?
Every generation of consumers and business, it’s going to take different strategies. Certainly the energy we’re seeing in the marketplace right now we find it interesting. Every year for some time now, we’ve seen consumers move to a certain energy products or they have choices that they have to consider and have that conversation with their utility company or their provider to make the proper choices.
“It will always be a very informed choice the customer makes. We are always going to be very open to those who are curious, who might be interested in buying the kind of energy products or even if they already have a power bill that’s not what they’re looking for.”
Where do you see the industry headed?
We see it moving the right way. In general in many parts of the world, the electric grid has been degraded for a long time
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